Frequently Asked Questions:
- What are the delivery times for our products?
Delivery times vary depending on your place of residence. We usually ship orders within 2-5 business days, and delivery usually takes 8-15 business days. Please note that these times may vary depending on current delivery conditions and local restrictions.
- Do you offer a guarantee on your products?
Yes, we offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us within 30 days of receipt of the product to arrange a return or exchange.
- What if my product arrives damaged or defective?
We apologize for any inconvenience caused. Please contact us as soon as possible and provide us with photos of the damaged or defective product. We will promptly resolve the issue with a replacement or refund, whichever you prefer.
- How can I track my order?
Once your order has shipped, we will send you an email with tracking information. You will be able to follow the progress of your delivery online.
- How can I contact Pharma&Kit customer service?
You can contact us using the contact information provided on our website. Whether by e-mail, or via our contact form, our customer service team will be happy to answer your questions, help you with your order or provide you with any other assistance you need.